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Job Vacancy

Technical Manager

Job Vacancy - 2020-01-29

Experience Needed Career Level Job Type Department
More than 8 years Managerial Full Time Professional Services

Job Description:

  • Provide training and coaching to new and existing team members to assist with the on-going development of the team and provide exceptional customer service.
  • Provide leadership to the team to ensure effective delivery of service to customers.
  • Ensure staff understand delivery roles as assigned.
  • Develop, maintain and communicate detailed resource plans and schedules.
  • Distribute work to team members based on abilities.
  • Ensure that the team adheres to technical milestones, timelines, and SLA’s.
  • Supports team members through performance monitoring and coaching
  • Consult with business decision-makers and senior staff to inform discussions related to technical decisions.
  • Serve as the primary point of contact for reviewing user and/or technical requirements, scope estimating, identifying tasks, assigning and coordinating technical resources.
  • Proactively identify technical dependencies; develop, and implement strategies to mitigate risks.
  • Facilitate strong communication among team members and cross-functional leads.
  • Publish regular skill-set update to senior staff.
  • Evaluate current staffing needs and participate in recruiting initiatives and interview processes including the hiring and firing process.
  • Gather requirements, forecast and recommend forward-looking resource plan based on technology road map requirements.
  • Ensure that technical support team resources are empowered with the tools and support they need in order to be successful within cross-functional tasks.

Requirements:

  • Bachelor's degree of Engineering or Computer Science and 8 - 10 years of relevant experience.
  • CCIE or equivalent level of active certification.
  • Ability to manage multiple tasks and competing priorities to deliver projects on schedule
  • Experience with managing mixed technical organization including local, remote, and vendor resources.
  • An excellent communicator, both verbally and in writing, with technical, as well as non-technical stakeholders
  • A proven ability to facilitate consensus across cross-functional teams
  • Demonstrated ability in leading large-scale technical projects with cross-functional dependencies
  • Experience managing a team of five or more technical resources
  • Experience with all aspects of personnel management including development, performance reviews, training, mentoring and disciplinary action
  • 1-3 years of managing or supervising a customer service department or technical service department
  • A leader with excellent communication and interpersonal skills that is effective at working with and influencing individuals at all organizational levels; persuasive and empathetic; able to handle pressure and manage conflict
  • Comfortable performing in a fast pace/high volume environment
  • Excellent customer service delivery and organizational skills
  • Very strong problem-solving skills (creative)
  • Self-directed; ability to communicate findings, make recommendations, and facilitate change
  • A high level active vendor certification in the field of Network and Security include 3 or more of (NGFW, WAF, IPS, MDM, VDI, DPI, Mail Gateways, Web Gateways, SIEM, SDN, NAC).
  •  Excellent understanding of Systems, Storage, & Virtualization

+ 18

Technology Providers

+ 45

Strategic Partners

+ 12

Years of Experience