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Job Vacancy

Team Leader

Job Vacancy - 2020-01-29

Experience Needed Career Level Job Type Department
More than 4 years Senior Level Full Time Professional Services

Job Description:

  • Provide awareness and coaching to new and existing team members and/or peers to assist with the on-going development of the team and provide exceptional customer service.
  • Provide leadership to the team to ensure effective delivery of service to customers.
  • Ensure staff understand delivery roles as assigned.
  • Distribute work to team members based on abilities.
  • Ensure that the team adheres to technical project milestones, timelines, and SLA’s.
  • Supports team members through regular performance monitoring and coaching.
  • Proactively identify technical dependencies in projects; develop, and implement strategies to mitigate risks.
  • Facilitate communication among team members and cross-functional leads.
  • Provide overall leadership and direct technical team(s) in the delivery of projects within committed time frames.
  • Ensure that technical support team resources are empowered with the tools and support they need in order to be successful within cross-functional projects.
    Identify and eliminate obstacles to solution plans, business goals or implementation.

Requirements:

  • Bachelor's degree of Engineering or Computer Science and 4 - 6 years of relevant experience.
  • Ability to manage multiple tasks and competing priorities to deliver technical requirements on schedule.
  • An excellent communicator, both verbally and in writing, with technical stakeholders.
  • A proven ability to facilitate consensus across cross-functional teams.
  • Demonstrated ability in leading large-scale technical projects with cross-functional dependencies.
  • Excellent customer service delivery and organizational skills.
  • Very strong problem-solving skills (creative).
  • A high level active vendor certification in the field of Network and/or Security include 2 or more of (PaloAlto, Juniper, F5, FireEye, LogRythem, Tipping Point, ForcePoint, and Citrix).

 

 

 

+ 18

Technology Providers

+ 45

Strategic Partners

+ 12

Years of Experience